Privacy Policy

Privacy Policy​

1. Introduction

Effie’s Woofies is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with us through our website, services, or communications.

2. Data Controller

Effie’s Woofies
Minneweg 18 , 1910 Kampenhout 
Email: info@effieswoofies.be
Phone: +0032 483 586 628

3. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity and Contact Information: Name, email address, phone number, and postal address.

  • Pet Information: Details about your dog(s), such as name, breed, age, health conditions, and behavioral traits.

  • Service Information: Details related to the services you request or use, including schedules, preferences, and feedback.

  • Payment Information: Billing and payment details necessary or not for processing transactions.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Service Delivery: To provide and manage our dog walking, boarding, and training services.

  • Customer Support: To respond to inquiries, requests, and complaints.

  • Communication: To send service-related updates, newsletters, and promotional materials (with your consent).

  • Website Improvement: To analyze website usage and enhance user experience.

5. Legal Bases for Processing

Our processing of your personal data is based on the following legal grounds:

  • Contractual Necessity: Processing is necessary to fulfill our contract with you.

  • Legal Obligation: Processing is required to comply with legal obligations.

  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving services and marketing.

  • Consent: Processing is based on your consent, which you can withdraw at any time.

6. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, IT support).

  • Legal Authorities: When required by law or to protect our rights and safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We ensure that any third parties with whom we share your data are bound by confidentiality and data protection obligations.

7. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. The retention period depends on the nature of the data and the purposes for which it was collected.

9. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request access to your personal data.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data.

  • Restriction: Request restriction of processing.

  • Data Portability: Request transfer of your data to another service provider.

  • Objection: Object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise your rights, please contact us at info@effieswoofies.be.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. However, no internet-based service can be completely secure, and we cannot guarantee absolute security.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. For more information, please refer to our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Effie’s Woofies
Minneweg 18 , 1910 Kampenhout 
Email: info@effieswoofies.be
Phone: +0032 483 586 628